Shipping policy

Last updated: August 16, 2026

At Crystal Creek Ranch, we are committed to providing our customers with a clear and reliable shipping experience.

Order Processing

Orders are processed within 1–3 business days, Monday through Friday, excluding holidays.

Once your order has been processed and dispatched, you will receive a shipping confirmation email with tracking information when tracking is available.

Shipping

We offer free shipping on all orders.

Delivery typically takes 5–8 business days after dispatch, depending on your location and carrier conditions.

Please note that the estimated delivery time begins after your order has been processed and dispatched. The 5–8 business day delivery estimate does not include the 1–3 business days required for order processing.

Delivery times are estimates and may vary due to carrier delays, severe weather, holidays, or other circumstances outside our reasonable control.

Order Tracking

When tracking information is available, it will be provided by email after your order has been dispatched.

If you have questions regarding your shipment or tracking information, please contact us at info@crystalcreek.shop and include your order number.

Incorrect Shipping Information

Customers are responsible for providing an accurate and complete shipping address at checkout.

If an order cannot be delivered because an incorrect or incomplete address was provided, please contact us as soon as possible. Additional shipping costs may apply if the order needs to be reshipped.

Delayed or Missing Orders

If your order has not arrived within the estimated delivery timeframe, please contact us at info@crystalcreek.shop with your order number.

We will review the shipment and, where applicable, work with the carrier to determine the status of the delivery.

Contact Information

Crystal Creek Ranch
16660 Crystal Creek Rd
Eminence, MO 65466
United States

Phone: +1 471-331-4505
Email: info@crystalcreek.shop

Website: crystalcreek.shop