Refund policy
Last updated: August 16, 2026
At Crystal Creek Ranch, we want our customers to have a straightforward return and refund experience.
We offer a 30-day return policy beginning on the date your order is delivered.
Eligibility for Returns
To be eligible for a return, the following conditions generally apply:
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The return request must be made within 30 days of delivery.
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The product must be returned in its original condition.
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The product should be unused and in a condition suitable for resale.
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Original packaging, accessories, manuals, and other items included with the product should be returned where applicable.
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Proof of purchase or the original order number must be provided.
Products that have been used, damaged after delivery, modified, or returned without required accessories may not qualify for a full refund.
How to Request a Return
Before returning an item, please contact us at:
Please include:
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Your order number
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The product you wish to return
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The reason for the return
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Photos or other information about the product if requested
We will review your request and provide return instructions.
Please do not send a return to our business address unless we specifically provide return instructions directing you to do so.
Return Shipping
For returns resulting from a change of mind or another reason unrelated to a defective, damaged, incorrect, or materially misrepresented product, the customer may be responsible for the return shipping costs.
If you receive a product that is damaged, defective, incorrect, or materially different from the product ordered, please contact us so that we can review the issue and provide appropriate return instructions.
Product Inspection
Returned products will be inspected after they are received.
Once the inspection has been completed, we will determine whether the return meets the requirements of this policy.
Refunds
Approved refunds are processed within 10 business days after the returned product has been received and inspected.
Refunds are issued to the original payment method used for the purchase.
After the refund has been issued, the time required for the funds to appear in your account may depend on your bank or payment provider.
Damaged, Defective, or Incorrect Products
If your product arrives damaged, defective, or different from the product you ordered, please contact us at info@crystalcreek.shop as soon as possible.
Please provide your order number and, where appropriate, photographs showing the issue. We will review the information and provide an appropriate resolution.
Contact Information
Crystal Creek Ranch
16660 Crystal Creek Rd
Eminence, MO 65466
United States
Phone: +1 471-331-4505
Email: info@crystalcreek.shop
Website: crystalcreek.shop