Privacy policy

Last updated: August 16, 2026

At Crystal Creek Ranch ("Crystal Creek," "we," "us," or "our"), we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit or make a purchase from crystalcreek.shop (the "Store").

1. Information We Collect

When you visit our Store, place an order, create an account, contact us, or otherwise interact with our services, we may collect information that you provide to us.

This may include:

  • Full name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment and transaction information

  • Order details

  • Information you provide when contacting customer support

  • Information necessary to process returns or refunds

We may also automatically collect certain technical information when you visit our Store, such as your IP address, browser type, device information, pages viewed, and information about how you interact with our website.

2. How We Use Your Information

We may use collected information to:

  • Process and fulfill orders

  • Process payments

  • Ship products to you

  • Provide order confirmations and shipping updates

  • Process returns, refunds, and exchanges

  • Respond to customer service requests

  • Communicate with you about your orders

  • Maintain and improve our website and services

  • Detect, prevent, and investigate fraudulent or unauthorized activity

  • Comply with applicable legal and regulatory requirements

We do not sell or rent your personal information for money.

3. Payment Information

Payments made through our Store are processed by third-party payment providers.

We generally do not have access to your complete payment card information. Payment information is handled by the applicable payment processor according to its own privacy policy and security practices.

4. Shopify

Our online store is hosted and powered by Shopify. Shopify provides the technology that allows us to operate our online store, process orders, and provide certain ecommerce services.

Shopify may collect and process information in connection with your use of our Store.

For more information about how Shopify handles personal information, please review Shopify's Privacy Policy.

5. Cookies and Similar Technologies

Our Store may use cookies and similar technologies to provide essential website functionality, remember preferences, understand website usage, and improve the shopping experience.

Third-party services used by our Store may also use cookies or similar technologies where applicable.

You may be able to control or disable certain cookies through your browser settings. Disabling cookies may affect some functionality of the Store.

6. Sharing Your Information

We may share personal information with trusted service providers when necessary to operate our business and provide services to you.

Depending on the transaction, these parties may include:

  • Shopify and ecommerce service providers

  • Payment processors

  • Shipping and delivery providers

  • Website and technology service providers

  • Customer service providers

  • Fraud prevention and security providers

  • Professional advisers or government authorities where legally required

We only share information when reasonably necessary for legitimate business purposes, to provide requested services, or to comply with legal obligations.

7. Advertising and Analytics

Where applicable, we may use analytics and advertising services to understand how visitors use our Store, measure advertising performance, and provide relevant advertising.

These services may use cookies, pixels, or similar technologies.

Where required by applicable law, we will obtain the appropriate consent before using non-essential tracking technologies.

8. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, fulfill transactions, maintain business and financial records, resolve disputes, prevent fraud, and comply with applicable legal obligations.

The specific retention period may vary depending on the type of information and the purpose for which it was collected.

10. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information.

These rights may include the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of certain personal information

  • Request information about how your personal information is used

  • Object to or restrict certain processing activities

  • Request a copy of certain personal information

These rights may be subject to legal limitations and exceptions.

To make a privacy-related request, contact us using the information below.

11. Children's Privacy

Our Store is not intended for children under the age required by applicable law to provide consent to online services.

We do not knowingly collect personal information from children in violation of applicable law.

12. Third-Party Links

Our Store may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policies of any third-party websites you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, or legal requirements.

When we make changes, we will update the "Last updated" date at the top of this page.

14. Contact Us

If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact us:

Crystal Creek Ranch
16660 Crystal Creek Rd
Eminence, MO 65466
United States

Phone: +1 471-331-4505
Email: info@crystalcreek.shop
Website: crystalcreek.shop